Terms and Conditions
Definitions
In this Contract:
Carriage
means and includes the whole of the operations and services undertaken by YE in respect of Goods.
Consignor
shall mean the person, company, agent or entity consigning Goods to be carried by Carrier.
Contract
means this agreement and any appendix, schedule and amendments made to it
Goods
means the cargo accepted from Consignor together with any container, packaging or pallets supplied by or on behalf of Consignor and any other goods we pick up with those Goods.
Services
mean all services supplied to you in any capacity including as carrier, forwarding agent, shipping agent, forwarder, storer, or bailee.
Subcontractor
means any person who pursuant to a contract or arrangement with any other person whether or not Carrier performs or agrees to perform Carriage or any part thereof.
YE
means Yellow Express Pty Limited ABN 56 078 244 845.
You
means the business entity or individual who has entered into this Contract.
1. Contract
1.1 This Contract states the terms on which YE supplies services to You.
1.2 This Contract will prevail over any other document that relates to those services.
1.3 YE is not a common carrier. YE may refuse to handle, transport or store goods for You for any reason whatsoever.
1.4 The terms of this Contract cannot be waived or varied.
1.5 YE and any Subcontractor may subcontract part or all of our obligations on any terms.
1.6 You agree that:
1.6 a) YE’s employees, agents and subcontractors and their employees, agents and subcontractors have the benefit of this Contract as if they were parties to it; and
1.6 b) YE hold that benefit on trust for them and can, if requested by them, enforce it on their behalf.
2. If you are a consumer
2.1 If You are a consumer as defined in the Trade Practices Act, this Contract does not affect any rights you may have as a result of that Act.
3. Payment
3.1 YE charges are earned as soon as YE collects the Goods from You, or from the address nominated by You.
3.2 You must pay the charges relating to the transport of the Goods unless the sender or the receiver pays them.
3.3 In addition to freight YE will charge You for:
a) any additional expenses YE incurs as a result of any incorrect declaration by Consignor of the weight, volume, description or packaging of the goods;
b) any storage charges or other charges or expenses YE incurs in relation to the goods.
c) any tolls incurred
3.4 YE is entitled to retain and be paid all commissions, allowances and remuneration paid including those customarily paid by or to forwarding agents, shipping agents, forwarders, storers, carriers or bailees.
3.5 Unless stated to the contrary, the charges contained in this Contract are exclusive of any Goods and Service Tax. If such tax is applicable to any of the services supplied under this Contract, You must pay the tax in addition to the charges and/or rates specified.
3.6 Acknowledgement
By proceeding with a booking, the customer acknowledges and agrees that:
a) all services are charged based on time and applicable rates
b) delays and/or changes to the booking may increase the final cost
c) any additional charges incurred will be payable upon completion of the service
4. Company's Obligations
4.1 You promise:
a) You alone own the goods, or if there are other owners You act as their agent and they agree to handling, transport and storage of the Goods on the terms of this Contract;
b) You will indemnify YE as soon as YE receives any written notice of claim in connection with this Contract or the handling, transport or storage of the Goods from any person other than Company;
c) all Goods will be packaged to withstand handling, transport and storage;
d) You will comply with all laws in connection with the Goods to ensure that they can be lawfully handled, transported and stored;
e) You will not ask YE to handle, transport or store the Goods in any way that could be unlawful;
f) You will not sue any person for anything arising in connection with this Contract or the handling, transport or storage of the goods; and
g) You will indemnify YE for any loss or damage caused to any person, including property damage, as a result of your breach of this Contract.
h) You will ensure all the Goods will be fully addressed. Failure to fully address each item may result in non-delivery of the Goods
4.2 It is agreed that the indemnities in this clause will operate irrespective of whether any loss, damage or non delivery of the goods howsoever occurring even if caused from negligence by YE or by any of the persons referred to in clause 1.6.
5.If Goods are Dangerous
5.1 Goods are “dangerous” if they are classified by either the IATA Dangerous Goods Regulations or the Australian Dangerous Goods Code or if they might injure or damage people, property or the environment. They include goods that are or may become poisonous, corrosive, volatile, explosive, flammable or radioactive.
5.2 You promise to tell YE if the goods are dangerous and agree to give YE a full and accurate written description of them. Goods are subject to security inspections which may include the use of x-ray equipment.
5.3 Whether or not You have told YE that any goods are dangerous You agree that if YE, or if any of the persons referred to in clause 1.6, consider on reasonable grounds that the goods may cause injury or damage we or any of them can, at your cost do anything appropriate, including disposing of or destroying them. YE will not be liable to you for any loss or damage you may incur by reason of our actions under this clause. You will always bear all risk of loss of or damage to, or arising in connection with, dangerous goods.
6.Authority
6.1 You give YE authority to;
a) use any method for handling, transporting or storing the goods. YE will give priority to any instructions given by you, but if such instructions cannot be followed, YE will use another method;
b) deviate from any usual route of transport or place of storage;
c) claim a general or particular lien over the Goods, and any documents relating to them, for outstanding payments relating to those Goods or to other Goods which have been, or are to be, handled, transported or stored on your behalf;
d) dispose of the Goods if they remain unidentified for a certain period;
e) sell any Goods held by YE for outstanding payments by public auction or private sale without any notice to You;
f) open, inspect and take any action YE considers necessary in relation to goods if YE need to verify the condition or nature of the goods, their ownership or their destination or if YE consider the goods may be unlawful or dangerous.
7.Delivery
7.1YE will attempt to deliver to the address nominated by You. Delivery is deemed to be effected when YE receive a signature confirming that the goods were received in good condition.
7.2If that address is unattended, delivery is deemed to have occurred and YE may leave the goods at that address unattended.
7.3If the address of delivery is unattended and YE elects to re-deliver goods, YE will charge You for the costs of the re-delivery including any storage costs YE may incur.
7.4YE will not in any circumstances deliver goods to a post office box.
8.Notify promptly if you have a claim
8.1If You believe YE are liable to you, you must:
a)notify us immediately; and
b)send written notice of claim to us within 7 days. If YE do not receive a written notice from You within that time, YE will have no liability to You. Notwithstanding your claim, You remain liable to pay YE charges under this Contract.
8.2YE will have no liability to You, even if You give us a written notice within that time, if You do not commence legal proceedings against YE within six (6) months after the date of delivery.
9.All other liability to you
9.1Services are supplied at Your risk. You:
a)bear the risk of loss or damage to the goods;
b)always bear all risk of loss or damage arising in connection with the goods.
9.2YE and the persons referred to in clause 1.6 are not liable for any delay, loss, damage, or non delivery arising from the supply of or failure to supply services (including any loss of, deterioration in, mis-delivery of, or failure to deliver, goods), for any reason whatsoever including our breach of contract, negligence, breach of duty as bailee, or willful act or default.
9.3YE and the persons referred to in clause 1.6 have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever including our breach of contract, negligence, breach of duty as bailee, or willful act or default.
9.4Clauses 9.1 to 9.3 also apply in respect of claims for consequential losses including loss of profits.
10.Privacy
10.1You agree that YE may use your personal information for our legitimate functions, including promotions.
10.2YE will not disclose Your personal information except as required to perform YE functions or if required to do so by any other Commonwealth, state or territory law. YE will only use third party information relating to the receiver for the purpose of delivering a particular consignment. Third party information will then be stored as part of our record keeping process.
11.Jurisdiction
11.1This Contract is governed by the laws of New South Wales. Each party irrevocably submits to the nonexclusive jurisdiction of the Courts of New South Wales regardless of the origin and destination of the Goods.
12.Alteration
12.1This Contract may be altered or varied at any time without notice. YE will provide the current terms and conditions online, available for viewing at www.YellowExpress.com.au.
12.2Your Goods will be shipped as per the terms and conditions as published on the date of pickup.
12.3 Upon confirmation of this booking I agree to all the terms and conditions as stated above
13.Contractors, Risk & Insurance
13.1 Yellow Express engages independent contractors and subcontracted drivers to perform carriage and delivery services.
13.2 All services are provided as a transport service only, and Yellow Express does not take ownership, custody, or control of goods beyond arranging their transport.
13.3 To the maximum extent permitted by law, Yellow Express and its contractors accept no liability for loss of or damage to goods, property damage, or any consequential loss arising during loading, transport, unloading or delivery of goods.
13.4 All goods are transported entirely at the customer’s risk.
13.5 Yellow Express does not provide insurance cover for goods being transported. Customers are strongly advised to arrange their own insurance cover for the full value of goods prior to booking any services.
13.6 Yellow Express will not be responsible for:
- damage to goods
- loss of goods
- breakages
- scratches or marks
- damage to property at pickup or delivery locations
- delays caused by traffic, weather, access issues or circumstances beyond our control
13.7 Customers acknowledge that the handling of goods may involve manual loading and unloading and accept that the risk of damage cannot be completely eliminated.
13.8 By booking services with Yellow Express, the customer acknowledges that they have had the opportunity to obtain independent insurance and accept the risks associated with the transportation of their goods.
14.High Value Goods
14.1 Yellow Express will not accept liability for high value items including but not limited to:
- jewellery
- cash
- artworks
- antiques
- fragile items
- electronics
- sentimental items
15. Packing & Protection of Goods
15.1 The Consignor is responsible for ensuring that all Goods are adequately packed, wrapped and protected to withstand normal handling, loading, transport and unloading.
15.2 Yellow Express and its contractors will not be responsible for damage caused by inadequate packaging, wrapping or preparation of goods.
15.3 Where Yellow Express assists with loading or repositioning goods, such assistance does not constitute professional packing services and is performed at the customer’s risk.
15.4 Fragile or sensitive items must be specifically disclosed prior to transport and appropriately packed by the Consignor.
16. Access, Stairs & Site Conditions
16.1 The Consignor must ensure that safe and reasonable access is available at both the pickup and delivery locations.
16.2 Yellow Express will not be responsible for damage caused as a result of:
- restricted access
- narrow hallways or doorways
- stairs
- lifts
- uneven surfaces
- inadequate parking
- site hazards beyond the driver’s control
16.3 Where safe access is not available, Yellow Express may refuse delivery or require additional labour or equipment, which may incur additional charges.
17. Customer Assistance & Manual Handling
17.1 Certain services provided by Yellow Express, including 1 Man & Van services, may require the Consignor or recipient to assist with loading or unloading goods.
17.2 Where assistance is provided by the Consignor or recipient, they accept responsibility for their participation in the handling of goods.
17.3 Yellow Express and its contractors accept no liability for injury, damage or loss arising from customer participation in loading or unloading activities.
17.4 Where adequate assistance is not available at the collection or delivery location, Yellow Express may:
- request additional assistance;
- reschedule the job; or
- deem the job futile and apply applicable charges.